Location: Leeds (office-based - 3 days a week)

Salary: up to £35K (DOE)

Are you ready to make an impact in the fast-paced world of cybersecurity? Cognisys is growing rapidly, and we’re looking for a dedicated Account Manager to join our Account Management team during this exciting period of innovation and expansion.

Cognisys is a leading cybersecurity company specialising in Penetration Testing, GRC Consulting, and Managed Security services. We take pride in our customer service, forward-thinking approach, and commitment to excellence. Our small but mighty team collaborates with some of the world’s best-known companies and operates across over 30 countries worldwide.

About the Role

Our existing business sales team is vital to delivering exceptional service and customised cybersecurity solutions to our long-term clients. By fostering strong relationships and helping clients navigate ever-evolving threats and compliance challenges, we empower them to stay secure and ahead of the curve.

We’re looking for someone with sales DNA. Ideally, with previous experience as a business development rep or in a new business-facing role. While we look after existing business, that background helps ensure you're confident guiding commercial conversations and spotting where we can add real value.

This is a fantastic opportunity for a motivated, customer-focused professional to contribute to our mission of driving growth and ensuring client satisfaction.

As an Account Manager, you will work closely with our existing clients to:

• Support renewals

• Identify growth opportunities

• Maintain trusted, long-term partnerships

This position offers an excellent opportunity to refine your client management, sales, and cybersecurity skills, all while being part of a high-performing and supportive team. At the same time, contributing to Cognisys’ ongoing success.

What You’ll Do

• Client Relationship Management – Build and maintain strong, trusted relationships with your portfolio of Cognisys clients, acting as a reliable day-to-day point of contact.

• Account Planning Support – Contribute to account planning discussions and help align our solutions with client needs and priorities, preparing insights and recommendations for client conversations.

• Account Development – Support account growth by identifying upsell and cross-sell opportunities and working with senior team members to progress expansion plans.

• Commercial Support & Renewals – Manage and support contract renewals and extensions, helping ensure a smooth process and coordinating with internal teams where required.

• Client Engagement & Coordination – Work closely with internal consultants and project managers to ensure the successful delivery of services and a positive client experience.

• Relationship Building – Build effective working relationships with key client stakeholders and maintain regular engagement to understand evolving needs.

• Operational Delivery – Help ensure consistent, high-quality service delivery by coordinating activities, tracking actions, and escalating risks or issues when needed.

• Reporting & CRM Management – Maintain accurate CRM records, track client interactions and opportunities, and provide timely updates on account activity and pipeline.

Requirements

• 3–5 years of experience managing client relationships or accounts, ideally within cybersecurity or SaaS environments.

• Experience supporting account growth and client retention within an existing customer base.

• Comfortable identifying upsell and cross-sell opportunities and working to develop them with support.

• Able to manage client opportunities from early discovery through to proposal and close, with appropriate support and collaboration.

• Strong collaboration skills, with the ability to work effectively with Project Management and Technical Consultant teams to deliver a positive client experience.

• Proactive and reliable, with a positive, solutions-focused approach to client needs and changing priorities.

• High attention to detail when managing contracts, renewals, and client communications.

• Clear and effective written and verbal communication skills, with the ability to explain complex information in a practical way.

• Hybrid role requiring a minimum of 3 days per week in our office.

If you think you can deliver but don’t match the criteria above, please don’t be put off. We are very open-minded and focus on ability and attitude above skills.

What We Offer

• Annual Leave: 25 days per year, plus UK bank holidays.

• Additional Leave: 1 day of paid leave on your Birthday!

• Heath & Wellbeing: Access to Westfield Health Care Cash Plan and our Employee Mental Health and Wellbeing platform.

• Professional Development: £2,000 annual training budget to support your continued learning and career growth.

• Share Scheme: Eligibility to participate in our EMI share scheme after 18 months of continuous service (subject to company discretion).

• A dynamic and supportive work environment where customer care and innovation drive everything we do.

• Frequent team social events and celebrations.

• Refer a friend bonus scheme, up to £2,000!

Why Join Us?

At Cognisys, you will be part of a collaborative and innovative team that values your input and shares support. You'll have the opportunity to work on challenging projects that make a real impact on our clients. We'd love to hear from you if you want to challenge, lead and innovate!

We're not just about the work; we're about the people. Join a team where innovation is celebrated and your contributions are valued. We foster a collaborative environment where fresh ideas thrive and professional growth is encouraged.

Applications

Please feel free to reach out to Dom, our Head of Talent Acquisition, if you would like any further information, to discuss accessibility requirements, or if you require this information provided in an alternative format – hiring@cognisys.group

We welcome applications from candidates from diverse backgrounds and can make various reasonable adjustments to accommodate individual needs.

NO RECRUITMENT AGENCIES, PLEASE