Location: Leeds (office-based)

Salary: up to £35,000 (dependent on experience)

Are you ready to make an impact in the fast-paced world of cyber security? Cognisys is growing rapidly, and we’re looking for a dedicated Client Care Specialist to join our Client Care team during this exciting period of innovation and expansion.

Cognisys is a leading Cyber Security company specialising in Penetration Testing, GRC Consulting, and Managed Security services. We pride ourselves on our customer service, forward-thinking approach, and commitment to excellence. Our small but mighty team works with some of the best-known companies in the world, covering over 30 countries worldwide!

About the Role

Our Existing Business Sales team is vital to delivering exceptional service and customised cyber security solutions to our long-term clients. By fostering strong relationships and helping clients navigate ever-evolving threats and compliance challenges, we empower them to stay secure and ahead of the curve.

This is a fantastic opportunity for a motivated, customer-focused professional to contribute to our mission of driving growth and ensuring client satisfaction.

As a Client Care Specialist, you’ll work closely with our valued clients to help them access and optimise our cutting-edge cyber security solutions. Your role will be pivotal in maintaining strong client relationships, identifying opportunities for growth, and ensuring seamless service.

This position offers the chance to enhance your skills in sales, client management, and cyber security while contributing to Cognisys’ ongoing success.

Key Responsibilities

• Build and maintain strong relationships with existing clients.

• Identify upselling and cross-selling opportunities to enhance clients’ cyber security frameworks.

• Provide tailored product information, demonstrations, and solutions to meet client needs.

• Assist with contract renewals, ensuring a smooth and efficient process.

• Act as a bridge between clients and internal teams to address inquiries and provide post-sale support.

• Track client interactions and sales opportunities using CRM tools.

Requirements

• Customer-centric mindset - A commitment to providing excellent service and

understanding client needs.

• Sales Acumen - Ability to identify and act on upsell and cross-sell opportunities.

• Communication Skills - Clear and effective written and verbal communication, with the

ability to explain complex information.

• Problem-solving - An analytical mindset to address client challenges and recommend

solutions.

• Attention to Detail - Accuracy is crucial in managing contracts, renewals, and client

interactions.

• Teamwork - Collaborate effectively with internal teams while independently managing

client relationships.

If you think you can deliver but don’t match the criteria above, please don’t be put off. We are very open-minded and focus on ability and attitude above skills.

What We Offer

• A dynamic and supportive work environment where customer care and innovation drive everything we do

• A dedicated budget for your professional development and training in cyber security and sales

• EMI Employee Share Schemes, providing the opportunity to share in the success of the company

• Generous commission plan

• Access to an Employee Wellness Hub supported by Kara Connect for health and well-being resources

• Frequent team social events and celebrations

• 22 days holiday rising to 25, plus a birthday holiday

• Referral bonus scheme up to £2,000!

Why Join Us?

At Cognisys, you will be part of a collaborative and innovative team that values your input and shares support. You'll have the opportunity to work on challenging projects that make a real impact on our clients. If you are driven by a desire to protect and innovate, we’d love to hear from you!

We're not just about the work; we're about our people. Join a team where innovation is celebrated and your contributions are valued. We foster a collaborative environment where fresh ideas thrive and professional growth is encouraged.

Applications

Please feel free to reach out to Dom, our Head of Talent Acquisition if you would like any further information, to discuss accessibility requirements, or if you require this information provided in an alternative format – hiring@cognisys.co.uk

We welcome applications from candidates from diverse backgrounds and can make reasonable adjustments to accommodate individual needs.

NO RECRUITMENT AGENCIES, PLEASE